Technical Operations and Support Specialist

Lynxight is a revolutionary startup that uses AI to improve safety and operations at pool and water-based recreational facilities. Our market-leading technology is life-saving, enabling accelerated lifeguard response and empowering pool operators with a data-driven 360 view of their operations to make smarter management decisions.

We serve top names in the fitness, leisure, and hospitality sectors in Europe, the US, and Israel, and are rapidly expanding into new markets. We also partner with insurance companies and aquatic tech companies to further our mission of making water leisure activities safer.

As a member of the Lynxight team, you'll join a diverse and collaborative group committed to personal and professional growth in a fast-paced but supportive environment. By joining Lynxight, you'll be part of a historic moment as we bring the most advanced AI to water-based leisure activities for the first time

Lynxight is looking for Technical Operations and Support Specialist

Responsibilities:

Interacting with internal and external interfaces
Using various software tools to deploy systems remotely
Tracking and reporting on operational performance
Continuously perform quality assurance tests
Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards  (Building automation & etc.)
Support customers on-site and remotely with technical issues - define and solve problems
Working with R&D and defining issues - Working with Jira and Trello
Work with Internal tools for calibration and DB organization
Work with Hubspot to organize projects and troubleshooting
Manage Linux servers

Requirements:

2+ years of experience in Technical support roles
Experience with defining issues in Jira.
Excellent communication skills, both written and verbal & team player
Fluent English (additional languages are an advantage)
Strong problem-solving and time-management skills
Strong project management and organizational skills
Analytical capabilities
Mission-oriented and able to lead projects E2E
Available for out of office work (on-site)
Experience working with CRM systems and Linux
Working in a SaaS start-up environment
Experience in Unifi systems
Experience in network settings
Work under pressure