We’re recruiting for one of our clients, a global medical device company based in Yokneam, looking for an experienced Project Manager – Field Support & Technical Customer Services to join its Supply Chain organization.
In this role, you’ll lead cross-functional initiatives that improve system availability, service performance, operational efficiency, and cost optimization across a global installed base.

What you’ll do:
Lead projects to improve field support and service performance
Own and optimize RMA & repair processes, including TAT and repeat failures
Manage supplier performance and work with global contract manufacturers and repair vendors
Ensure critical spare parts availability
Lead technical escalations with Engineering and Service teams
Drive cost reduction initiatives across repairs, logistics, and parts
Develop dashboards and KPIs for service, RMA, and suppliers
Identify operational risks and lead mitigation plans
Lead operational reviews and supplier meetings

What we’re looking for:
Bachelor’s degree in Engineering, Supply Chain, or Operations
5+ years of experience in Project Management, Service, or Supply Chain
Experience working with contract manufacturers – an advantage
Experience in medical devices or complex systems – an advantage
Strong project management and execution skills
Analytical and data-driven mindset
Knowledge of RMA, service operations, and spare parts
Strong stakeholder and escalation management skills
Proficiency in Excel and SAP/ERP; Power BI – an advantage